• We guarantee to provide the highest quality of English in all documents edited by ManuscriptEdit to satisfy the standards required by the international publishing industry.
• If you are unhappy with the completed work, please send the reasons for your dissatisfaction.
• Our independent expert reviewers will verify whether the reasons cited by you are genuine.
• If the reasons cited by you are valid, our editors will work on your manuscript again at no additional cost until your satisfaction.*
• If your manuscript edited by us is rejected by the journal because of the quality of English, we will re-edit it at no additional cost provided you address all the reviewers comments specific to your study. However, you should not have made more than 15% changes to our edited version before submitting to the journal.

^*Applicable to editing services as well as translation and publication support services that include editing.

• Email your complaint to support@manuscriptedit.com with reasons for your dissatisfaction.
• You will receive a response from Manuscriptedit regarding the independent reviewer's assessment and suggested solution for resolution within two business days.