With written communication, make sure that what you write will be perceived the way you intend. Words on a page generally have no emotion they don’t “smile” or “frown” at you while you’re reading them (unless you’re a very talented writer, of course!)
When writing, take time to do the following:
- Review your style.
- Avoid jargon or slang.
- Check your grammar and punctuation.
- Check also for tone, attitude, nuance, and other subtleties. If you think the message may be misunderstood, it probably will. Take the time to clarify it!
Familiarize yourself with the basic writing policies.