Creating a Clear, Well-Crafted Message

When you know what you want to say, decide exactly how you’ll say it. You’re responsible for conveying a message that’s clear and concise. To achieve this, you need to consider not only what you’ll say, but also how you think the recipient will perceive it.

We often focus on the message that we want to send, and the way in which we’ll send it. But if our message is delivered without considering the other person’s perspective, it’s likely that part of that message will be lost. To communicate more effectively:

  • Understand what you truly need and want to say.
  • Anticipate the other person’s reaction to your message.
  • Choose words and body language that allow the other person to really hear what you’re saying.

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